The most important feature provided in a Long-Term Care Policy is Care Management. A professional usually a Registered Nurse or sometimes a Social Worker. One who assists the family in the planning and implementation of the patients care.
Even if one does not have a policy it is so important the family seeks counseling from a professional.
The Care Manager becomes the Coach to help the family manage the maze of services and facilities. The help develop and implement a plan. Counseling the family the best way to keep the patient as safe and independent as possible.
Schug The LTC Guy
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